FAQ

Frequently Asked Questions

 

Ordering & Tracking

  • Q
  • Can I add maximum number of items in the cart?

  • Q
  • Yes, you can do so.

  • Q
  • Do you send some sale alerts to your customers?

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  • How do I check the status of my order?

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  • How do I know that my order has been dispatched?

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  • How do I know the current status of my order?

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  • How I know that I have made the order on your website?

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  • How will I know if order is placed successfully?

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  • If I want to change the item in order and there is any price variation then how you will adjust the price?

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  • In what time I can cancel my order?

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  • What about if I have made more than one order for the same item, do you cancel another order for which I don’t want to process?

 

Shipping

  • Q
  • What is the estimated delivery time?

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  • Can I ship my order to multiple addresses?

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  • Do you Offer Free Shipping?

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  • What about if my address belongs to some remote area?

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  • What is the Difference between Express Shipping Items & in Stock Items?

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  • What is transit time?

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  • What will be the shipping charges for the orders?

 

Payment

  • Q
  • If I don’t have credit card how can I make payment any other mode of payment to be done?

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  • If I have made the bank transfer, how you will locate the order amount with your accounts department?

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  • Difference between Release and Refund?

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  • Do I pay extra charges for blouse lining?

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  • If I have made the payment through western union, how you will collect the money from there?

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  • Is any other information or document required after payment?

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  • Should I give my complete address or only P.O.Box number?

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  • What about if I have extra large size, should I pay for extra?

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  • What about if I made the payment twice for any order, then what the options are available for me?

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  • What about if you have made the refund for part payment, can I get second time refund?

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  • What are the various payment options available on your site?

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  • Why do I see a slight change in the prices of the items in my cart?

  • Q
  • Will the price reduce over a period of time for these newly arrived items?

 

Return / Modify / Cancel

  • Q
  • I do not need stitching in the lehenga. Do you still take 15 days to ship the order?

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  • Will I get all the accessories which are mentioned on model with sherwani?

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  • Are the matching jewelries and accessories shown in the picture included in the price of the lehenga?

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  • Can I get Patiala Salwar/Trouser/Dhoti instead of Churidar Pyjama with Sherwani?

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  • Can I get the matching jewelry with the ordered items?

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  • Can I modify my order after placing it?

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  • Can I return a sold item?

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  • Can I submit the measurements later after completing the order process?

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  • Cancellation of Order?

  • Q
  • Difference between order confirmation email & payment confirmation email?

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  • How will I send you my measurement?

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  • If I obtain Patiala Salwar/Trouser/Dhoti instead of churidar then should I provide sherwani length according to that???

 

Products / Stitching

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  • Can you increase the blouse length by customer demand?

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  • Is lining done underneath the lehenga choli?

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  • What fabrics do you use for lining of lehenga?

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  • Can I get different styles of necklines, sleeves or salwar stitched?

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  • Do I get the long sleeves in blouses?

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  • Do you custom stitch sherwani?

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  • How to take measurement correctly?

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  • I liked one item, for how long it is expected to be in stock?

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  • Is lining done underneath the kameez/kurta?

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  • Should we provide exact body measurement or ready garment’s measurement?

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  • What do you do if I get Delay in sending my measurement?

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  • What fabrics do you use for lining of salwar kameej?

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  • What if I have purchased 2 or more sherwanis? How do I fill different measurement form?

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  • What is a Ready to Wear Saree (Pre-Stitched Saree)?

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  • What is Fall & Edging?

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  • Will embroidery come on all around the blouse of saree and lehenga?

  • Q
  • Will I get picko done for the dupatta?

 

Others

  • Q
  • Can I get discount on Already Offered Items?

  • Q
  • Can you apply Online Offers in your Retail Showroom?